Frequently Asked Questions

You have questions, we have answers. Whether you’re curious about product compatibility, shipping across the GCC, or how to get the perfect accessory for your Jetour, you’re in the right place. We’ve gathered the most common questions our customers ask — and made sure the answers are clear, helpful, and easy to find.

If you don’t see your question here, feel free to reach out — we’re always happy to help!

Get in Touch

What types of accessories do you sell at JetourZone?

We specialize in high-quality accessories for Chery Jetour vehicles, including interior upgrades, exterior styling parts, infotainment systems, safety gear, and more. All our products are selected to fit Jetour models precisely.

Are your accessories genuine or aftermarket?

We offer both original and premium aftermarket accessories, all carefully sourced to meet high quality standards. Product descriptions clearly indicate whether an item is OEM or aftermarket.

Do you ship outside Qatar?

Yes! We currently ship across all GCC countries and are expanding into the MENA region. Shipping times and costs may vary depending on the destination.

How long does delivery take to Qatar?

For most items, delivery from China to Qatar takes 10–14 business days. Customized or special-order items may require additional time.

Can I return or exchange a product?

Yes, we accept returns and exchanges within 7 days of delivery, provided the product is unused, in original packaging, and with proof of purchase. Please see our full return policy for details.

How do I know if an accessory is compatible with my Jetour model?

Each product page includes compatibility details. You can also contact our support team with your vehicle model and year, and we’ll assist you in selecting the right accessory.

Do you offer installation services?

Yes, we offer professional installation services within Qatar. For customers in other GCC countries, we can guide you to certified local partners or provide installation tutorials.

What payment methods do you accept?

We accept payments via credit/debit cards, Apple Pay, and Google Pay.

Is it safe to order from your website?

Absolutely. JetourZone uses secure SSL encryption to protect your data and offers trusted payment gateways to ensure a safe shopping experience.

How can I contact JetourZone for support or inquiries?

You can reach us via WhatsApp, email, or our contact form on the website. Our support team is available Sunday to Thursday, 9:00 AM to 6:00 PM (Qatar time).